Taproom Team Member

Hammer & Stitch was founded by 2 brothers and a brewmaster. We aim to craft amazing, easy-drinking, approachable beers that are simple to understand and incredibly tasty. There are many styles, from people to beer. At Hammer & Stitch, We Love All Styles!

Part Time Position Summary

The Taproom employee is responsible for executing all daily functions of the brewery taproom. The employee will help maintain a positive work environment through open communication, and a customer service oriented attitude. This position will report to the Taproom Manager.

Job Responsibilities

  • Take orders from patrons for beer, merchandise, food or other non-alcoholic beverages; check patrons’ identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Engage customers and answer questions; educate guests on our beer and brand
  • Inform guests of daily specials, upcoming events or beer releases
  • Maintain working knowledge of the descriptions of each beer menu item, including basic ingredients and unique features
  • Maintain working knowledge of the descriptions of each food menu item, including basic ingredients and unique features
  • Maintain service standards and minimize product waste
  • Monitor and proactively enhance Taproom cleanliness and organization, including all guest facing areas, restrooms, office space, meeting space, merchandise storage, brewery and back of house areas
  • Demonstrate the highest integrity of fiduciary responsibilities through money handling and accurate POS system transactions
  • Prepare Growlers, Crowlers and preorders accordingly
  • Ensure each guest is treated with the best possible customer service using superior service skills and a welcoming demeanor
  • Immediately report any customer concern to the Taproom Manager
  • Complete all necessary side work independently, as instructed by Manager
  • Proactively restock and inform Manager when supplies run low
  • Must be able to communicate clearly and professionally with other staff, food partners and management at all times
  • Must be punctual, have excellent attendance and a reliable means of transportation to work
  • Availability to work flexible hours, including days, nights, weekends and holidays required
  • Duties are performed in both indoor and outdoor settings
  • Must be able to lift 40 pounds
  • This position will require you to stand, walk, and be on your feet for long periods
  • Bending, twisting, reaching, pushing, pulling, and performing repetitive motions required

Our Expectations

  • Maintain excellent standards of customer service
  • Must be team player and collaborator with fellow taproom employees
  • Learn about our beers and have full product knowledge
  • Always moving, cleaning and organizing, work space is always tidy
  • Help with the appropriate up-sell suggestions to customers
  • Maintain a highly professional and positive manner at all times
  • Be willing to work during busy times, which will include evenings, weekends and holidays
  • High school Diploma, GED, or equivalent work experience is required.
  • Ability to communicate through listening, speaking and writing
  • Ability to positively represent brand at industry and promotional events
  • Must be punctual and have a reliable transportation plan to get to/from Taproom
  • Valid driver’s license and an excellent driving record

Work Environment

The Taproom Employee will work mostly onsite at the Hammer & Stitch Taproom. Occasionally, the employee will be asked to work and promote the company at industry events.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions in the brewery as well as outside weather conditions. Movement is spent in high-traffic areas while performing various tasks. The position is exposed to background music and low lights for long periods of time.

Physical Demands

The physical demands here are represented by those that must be met to successfully perform the essential functions of this job. This position requires the ability to walk/stand and sustain physical activity for extended periods of time (8+ hours). Requires at times high and low levels of movement with the ability to reach with arms, kneel, crouch, climb, balance and squat. Requires the lifting of items up to 60 lbs and maneuver items of up to 150 lbs. Taproom Team Member must possess the ability to move kegs and operate a hand truck. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

Hours & Compensation

Competitive pay plus tips. Often working weekdays, weekends, and holidays. Hours range from as early as 8am to as late as 12am.

Other Duties

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Experience & Personal Skills

  • Customer service experience in a retail and/or restaurant environment. Taproom or brewery experience is preferred
  • Advanced computer knowledge, specifically POS system (Square), Must be at least 21 years of age.
  • Must be able to produce and maintain an Oregon Food Handler Certification and OLCC servers license on date of hire
  • Must have an interest and love of craft beer
  • Ability to be a strong team player and get along well with co-workers
  • Ability to adjust to changing schedules and priorities
  • Ability to remain calm under pressure or when dealing with disgruntled customers

careers@hsbrew.co

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